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Warranty and Refund Policy

Last updated: 8 August 2025

 

At DMA Auto Engineering, we take pride in delivering customized and thoroughly tested tuning services. All remapping work is carried out with precision and tested on a dyno bench to ensure reliable performance and durability.

This Refund and Warranty Policy explains the conditions under which you may request a refund or an adjustment to the service provided.

Lifetime Software Warranty

 

We offer a lifetime warranty on the software installed during the tuning process.
This includes:

  • Permanent access to the installed tuning file

  • Free correction in case of verified software malfunction

Please note: this warranty does not cover mechanical wear or damage caused by component failure unrelated to the software itself.

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Satisfaction Guarantee 

 

If you are not satisfied with the agreed remap:

  • You may request the installation of an alternative map
    OR

  • You may request a reversion to the original factory map

  • This can be done within 7 days from the initial installation

In such cases, we will refund the tuning service fee, excluding labor costs.

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Exclusions

 

This policy does not cover:

  • Issues caused by poor vehicle maintenance or pre-existing mechanical faults

  • Performance expectations beyond what was clearly stated or documented

  • Vehicles modified or altered after tuning without prior assessment by us

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How to submit a Request

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To initiate a refund or change of map, please contact us within 7 calendar days from the date of service by emailing massimo.cuguttu@gmail.com.
We may request diagnostic logs, proof of service, or a follow-up inspection.

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Compliance & Jurisdiction

 

This policy is written in accordance with Italian and European Union consumer protection laws, and applies to services rendered via in-person or online communication.
Disputes will fall under the jurisdiction of the courts of Italy.

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We believe in full transparency and stand by the quality of our tuning services. If you ever have concerns or questions, we invite you to speak with us directly — your satisfaction and vehicle safety come first.

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